REFUND Policy

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We want you to be completely satisfied with your purchase. If there is a problem with the quality of your order or if it is not correct contact us to describe the problem and reach agreement on any return, credit, or additional changes. No goods will be accepted for return without prior authorization. Send all emails related to returns, damages, defects, and problems to Cclark@naturellecare.com. We will respond to your request and determine the best way to solve the problem.

We will not accept returns for used and opened item unless it is defective or damaged. 

We reserve the right to refuse refunds on personal use products for any reason. 

We do not refund shipping charges.

Information Collection And Use

NATURELLE CARE LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Naturellecare.com collects information from our users at several different points on our website for order fulfillment and other requests.

Orders

We request information from a customer on our order form. Here a user must provide contact information (like name and shipping address) and financial information such as their credit card number and expiration date. This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Links

Our website may contain links to other sites. Please be aware that we, Naturellecare.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Security SSL Encryption

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. If you have any questions about the security at our website, you can send an email to Cclark@naturellecare.com.

Site And Product Updates/ Info Sharing

We also send customers site and product announcement updates, industry updates, and promotions via email only if they are subscribed to our free E-Mail newsletter.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done by emailing our Customer Support at Cclark@naturellecare.com, or call us at 561-614-2255.